The OPD waiting area is where patient satisfaction is won or lost. Studies across Indian hospitals consistently show wait time as the top driver of dissatisfaction — ahead of cost and even clinical outcomes.
Token-first registration
Digital tokens with estimated wait times let patients and families relax instead of hovering at the counter. Live queue positions on a display screen remove the anxiety of "how much longer".
WhatsApp keeps patients informed
- Auto-reminders the evening before appointments
- Live "you are 3rd in queue" nudges
- Reschedule links that free up slots automatically
Smart slotting by doctor
Slotting appointments by doctor-wise average consultation time — rather than a flat 15 minutes — smooths the day and protects consultation quality. Hospitals using HIMS smart slotting report 30–40% reductions in average wait time within the first quarter.
The compound effect: shorter waits mean higher revisits, better reviews and staff who spend their energy on care instead of crowd control.
Written by Dr. Farhan Qureshi
Founder & CEO at HIMS. We help Indian hospitals digitize operations and achieve ABDM compliance — without the chaos.